Downloading of report shows error or times out

If you receive an error such as “An error has occured” or similar when attempting to download the CSV file of a report, it is likely due to the request taking too long to process. The error occurs when there is a lot of records in the database and it is unable to extract the records within the default timeout of 30 seconds.

There are some solutions to this problem:

1. The cause is limited read performance on the disk, increasing disk performance by using a Raid with SSD or NVMe is a more permanent solution.
2. Disabling Advanced Reporting on some services can also help to reduce the amount of records, especially services with lots of active listeners/viewers.
3. Increase PHP Timeout to 300 seconds (5 minutes) to prevent the page to timeout:

   echo "max_execution_time = 300" > /usr/local/mediacp/php/php.d/custom.ini; mediacp restart php;

4. Increase nginx timeouts by adding the following in the http{} block of /usr/local/mediacp/nginx/conf/nginx.conf after the line containing fastcgi_cache_key

   fastcgi_read_timeout 600;
   fastcgi_send_timeout 600;
   fastcgi_connect_timeout 600;
   proxy_connect_timeout 600s;
   proxy_send_timeout 600s;
   proxy_read_timeout 600s;
   

5. Restart nginx

   mediacp restart nginx